Example case studies

A bank introduces an online identification system but it realises that hardly any users complete the identification process, or do so by calling the helpdesk and creating a major burden for the bank. Thanks to Legal Design Lexify can modify this process, simplifying it but at the same time ensuring compliance with regulations. The result is a simple and easy-to-use customer onboarding process that does not lose users to the bank.

A company needs to conclude several contracts with its users via an online procedure. However, the contract is complex and generates several questions that overflow the company’s legal department. Thanks to Legal Design Lexify substantially simplifies the contract, making it understandable at first reading, but without removing the protective clauses that the company needs. The company can thus manage the contract signing process quickly and without additional burdens.

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